物流政策

SHIPPING POLICY

SHIPPING ADDRESS

We will ship to addresses provided in the billing address or shipment address provided during your purchase.

Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.

All re-delivery of goods to you will be charged for an associated shipping charges which will be disclosed upon request for a second delivery attempt.

CHANGE IN SHIPPING ADDRESS

If you have any request for change of shipping address, please email us at lporganicshop@yahoo.com within 12 hours upon your order submission.

If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.

SHIPPING TIME

Order ship out: Within 2 working days

Shipping duration:
Peninsular Malaysia: Within 5 working days

Sabah & Sarawak: Within 7 working days

Singapore: Within 7 working days

 

* These shipping times are estimates only. We endeavor to get your order out the door as quickly as possible, however sometimes our shipping partners may have unforeseen delays. We will inform you if such unforeseen delays happen. Please allow more than enough time for delivery in case your order is affected by these delays.

TRACKING DELIVERIES

Once the order is shipped, the tracking ID for your package will be available to you via email/sms.

For non-tangible products or services, confirmation of order and receipt will be communicated via email/sms. Proof of purchase, invoice or delivery order will be available.

We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.